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Running a busy hair salon in Sydney, involves having a well-rounded team to handle various aspects of the salon business. Today we celebrate the dedication and expertise of Charlie who is part of the support team at Salon HER, highlighting the essential role he has in keeping the Salon HER expert and master hair stylists running smoothly.
When did you join Salon HER and what attracted you to this opportunity?
Charlie: “I joined Salon HER a year ago, and what instantly drew me in was the unique blend of luxury and warmth that defines this space. The opportunity to be part of a team that creates not just beautiful hair but unforgettable experiences was something I couldn’t resist. There’s a certain magic in ensuring that every detail, from the products we use to the way we connect with our clients, is handled with the utmost care and attention. Working with our Director, Michael, has been an incredible journey—learning from the best and contributing to this transformative space.”
What qualities make someone effective in this role?
Charlie: “To excel in this role, it’s all about being meticulously organised and having a genuine passion for creating seamless experiences. Communication is key—not just with our team but with every client who walks through our doors. Adaptability is also crucial because no two days are ever the same, and that’s part of what makes it so exciting.”
What professional growth have you experienced at Salon HER?
Charlie: “What attracted me to this role was the chance to learn from the best while contributing to the overall client experience. It’s incredible to be part of a team where even the smallest tasks, like washing hair or setting up a station, are done with a commitment to excellence. Working closely with Paris and Michael, I’ve gained insights that go far beyond the technical—they’ve shown me how to deliver an experience that’s truly transformative for every client.”
What are your responsibilities during a typical day at Salon HER?
Charlie: “Every day at Salon HER is about orchestrating harmony behind the scenes. I ensure that the salon is a sanctuary for both our team and our clients—whether it’s coordinating with suppliers to ensure our expert stylists have the finest tools at their fingertips or managing the schedules so that everything flows effortlessly. My goal is to make sure our stylists can focus on what they do best: transforming hair and making clients feel truly special.”
What do you love the most about your job?
Charlie: “What I love most is that first moment of connection. There’s something incredibly fulfilling about being the first point of contact and setting the tone for a luxurious and relaxing experience. It’s not just about greeting clients; it’s about making them feel like they’ve entered a space where they can truly unwind and trust us with their hair journey.”
How do you ensure a warm and welcoming atmosphere for clients?
Charlie: “At Salon HER, we believe that luxury starts with the smallest gestures. From offering a genuine smile to remembering a client’s favourite drink, it’s about creating an atmosphere that feels both indulgent and personal. We maintain an environment that’s not just beautiful but also inviting—every detail is designed to make our clients feel like they’re at home in their own little slice of paradise.”
How do you handle multiple clients arriving at the same time?
Charlie: “When multiple clients arrive, it’s all about balancing efficiency with that personal touch. We acknowledge everyone promptly and make sure they feel seen and valued. I like to think of it as orchestrating a symphony—each client is a note, and our job is to ensure that the harmony is never lost, even during our busiest moments.”
How do you keep track of client preferences and feedback?
Charlie: “Keeping track of client preferences is like curating a personalised experience for each guest. We use detailed records and, more importantly, we listen. Every interaction is an opportunity to learn more about our clients and tailor their experience, ensuring that each visit is better than the last.”
What steps do you follow to give a transformative hair treatment experience?
Charlie: “A transformative experience at Salon HER starts long before the stylist picks up the scissors. It begins with how we greet our clients and extends to every touchpoint along their journey with us. We use the highest quality products and techniques, but we also focus on the overall vibe—making sure that clients feel pampered, relaxed, and completely at ease. It’s about creating an environment where transformation feels natural, almost effortless.”
From the moment you step into Salon HER the support team is dedicated to ensuring that every client has a fabulous experience, and they take pride in the roles they play in making that happen.
Our team of expert and master hair stylists and support staff are committed to providing personalised service that leaves you feeling pampered and valued. Whether you visit for a quick trim, a complete makeover, or a relaxing treatment, we ensure every detail is perfect.
Ready to experience the best in hair care and styling? Visit Salon HER and let our talented team take care of you. We can’t wait to welcome you to Salon HER!
